E247 | Improving Your Customer Experience Through Clear Communication

10 Dec E247 | Improving Your Customer Experience Through Clear Communication

Today’s episode is from the clinical side of things and it has to do with how the little things can add up and translate to success for your business. It is important for your patients to have a clear understanding of what you are working on, why you are working on it, and what you are going to do next. Just as important is if what you are doing is not working, they understand what the alternative approach will be.